Using skills

Create reusable workflows that guide ChatGPT through recurring tasks.

Loading…

Skills turn the way you already work into reusable workflows that ChatGPT can follow consistently—so you spend less time re-explaining steps, formats, and requirements, and more time getting to a solid result.

If you’ve ever found yourself reusing the same prompt or pasting the same template again and again, skills are designed to fix that.

What are skills?

A skill is a reusable, shareable workflow that tells ChatGPT how to do a specific task. Rather than starting from scratch each time, you define the process once so it can be applied reliably whenever the task comes up.

A skill typically includes:

Name and description: Help ChatGPT recognize when the skill is relevant.
Workflow instructions: Step-by-step guidance for the worflow—usually written in a file called SKILL.md.
Resources: Supporting materials the workflow depends on, like templates, examples, brand guidelines, schemas, or tool access.

Why use skills?

Skills are most useful when getting a good output from ChatGPT depends on following a repeatable approach—especially when tasks involve multiple steps, structured formats, or specific requirements.

Skills help with:

Consistency: Fewer missed sections, less drift in tone or format, and closer adherence to preferred format.
Built-in best practices: Lightweight enough for everyday users, but grounded in SME-approved workflows.
Sharing the playbook: Teams can use the same standard process directly in ChatGPT instead of relying on informal or undocumented knowledge.
Reuse across surfaces: Build once and apply broadly across different chats and use cases.

What’s a SKILL.md file?

A SKILL.md file is the skill’s playbook: a plain-text set of instructions that tells ChatGPT how to run a workflow consistently. It’s written in Markdown (the “.md” part), a lightweight formatting style that uses simple symbols—like "#" for headings and "-" for lists—so the file is easy to read and edit in most tool.

Because it’s plain text and Markdown-based, SKILL.md is portable. It can be shared, versioned, and reused across tools. It’s also designed as an open standard⁠(opens in a new window), so similar patterns may appear in other AI apps and platforms.

A typical SKILL.md file defines:

What the skill does
Required inputs
Step-by-step instructions
Required output format
Final checks before completion

How to build and use skills

1) Think of a repeatable task

Good first skills come from work you already do often—especially where consistency matters. This might include monthly reporting, recurring executive updates, or compliance-safe summaries.

Ensure you know the input (what the user will typically provide, like files, links, context, fields), the output (the expected format, tone, and length of the final product), and any guardrails (what must be included and what must not happen).

There are a few different patterns we usually see in skills:

Reusable processes (multi-step workflows): Tasks where sequence matters and the goal is to follow a defined playbook—for example, compliance-ready reporting, finance reconciliation logic, or generating an executive report from multiple data sources.
Tool-based workflows (consistent use of systems): Work that depends on reliably pulling or combining information from specific tools or systems—for example, using Gong to extract account insights, or generating a summary from connected data sources.
Conventions and standards (voice, structure, quality bar): Workflows that enforce consistent tone, format, or quality—even when the underlying content changes—for example, drafting a blog post using a style guide and supporting materials.

Design tip: Skills often work best as small building blocks you can mix and match, rather than one massive end-to-end skill. For complex workflows, consider splitting them into smaller skills.

2) Write down the instructions

If you’re new to building skills, start by opening a new chat and prompting ChatGPT with “Build me a skill…”. You can also build skills outside of ChatGPT and upload them⁠(opens in a new window).

Ask ChatGPT to create a skill, and fill in the rest of the prompt with a description of the skill you want ChatGPT to build. A strong set of instructions typically includes:

The job-to-be-done
Required inputs
A step-by-step process (numbered steps are helpful)
The required output format (uploaded examples are helpful)
Final quality checks

Tip: Drafting the workflow by speaking or dictating to ChatGPT can help generate a first version more quickly.

3) Review and install the skill

ChatGPT will generate a draft of the skill and present an option to install it. Review the draft, refine the instructions if needed, and select Install to add it to your workspace..

4) Use it in day-to-day work

Once enabled in your workspace, ChatGPT can use a relevant skill automatically—or you can select one explicitly by @-mentioning it.

If supported by your workspace settings, you can share your skill with others in your workspace, or even install it on their behalf. Note that workspace owners have full control of who can share and install skills.

How skills, GPTs, and projects work together

These tools serve different but complementary purposes. Here’s a simple framework to think about how they fit together:

Skills: Reusable workflows that teach ChatGPT how to complete specific tasks
GPTs: Goal-oriented, custom versions of ChatGPT that extend the expertise of a team, or help with time-based projects
Projects: Teams can work from the same context, files, and conversations towards an end goal

Practical skill use cases for work

Check out some additional examples of each type of skill across roles.

Department	Reusable process skill	Tool-based skill	Conventions/standards skill
Marketing	campaign-brief-builder Create a skill that turns a rough marketing idea into a complete campaign brief, including the goal, target audience, key message, channels, and timeline.	multi-channel-performance-digest Create a skill that pulls key metrics from connected analytics sources and drafts a weekly multi-channel performance summary with insights and recommended actions.	brand-voice-content-polish Create a skill that rewrites marketing drafts to match our brand voice and standard content structure.
Sales	discovery-to-next-steps Create a skill that converts discovery call notes into customer pain points, qualification summary, and a clear next-steps plan.	sf-opportunity-health-check Create a skill that reviews Salesforce opportunity fields and recent activity, plus call notes if connected, to flag deal risks and recommend actions.	outbound-email-personalization-style Create a skill that produces outbound sales emails using our team’s preferred structure, tone, and length.
Finance	monthly-close-narrative Create a skill that drafts a monthly close readout summarizing variance drivers, key risks, and decisions needed.	budget-vs-actuals-explainer Create a skill that pulls budget and actuals from connected sheets or finance systems and explains variances in plain language.	finance-memo-standard Create a skill that formats financial analysis into a consistent finance memo with assumptions, method, results, and sensitivities.
Engineering	design-doc-to-plan Create a skill that converts a design doc into an execution plan with milestones, owners, dependencies, and open questions.	jira-sprint-planner-from-notes Create a skill that turns sprint planning notes into Jira-ready epics and stories with acceptance criteria and estimate placeholders.	pr-description-and-changelog-style Create a skill that standardizes pull request descriptions and release notes according to our engineering conventions.
Operations	ops-playbook-writer Create a skill that turns an operational process into a standard operating procedure with steps, handoffs, SLAs, and exception handling.	ops-report-from-sheets Create a skill that pulls operational KPIs from connected spreadsheets and drafts a weekly operations report.	ops-update-template Create a skill that writes operations updates in a consistent format covering what changed, impact, actions, and owners.
Customer Success	qbr-storyline-builder Create a skill that builds a QBR outline covering outcomes, adoption, value delivered, risks, and renewal plan.	account-brief-from-systems Create a skill that pulls account context from connected CRM, call, and usage sources to create an account briefing and recommended priorities.	customer-comms-tone-guide Create a skill that drafts customer emails in our preferred tone—clear, direct, and professional—with standard sections.
IT	incident-postmortem-writer Create a skill that produces a blameless incident postmortem including timeline, root cause, and prevention actions.	servicenow-ticket-triage Create a skill that summarizes new ServiceNow tickets, or similar IT tickets, and proposes routing, priority, and next actions.	it-change-communication-template Create a skill that writes IT change notices with consistent language for risk, timing, and user impact.
Legal	contract-review-summary Create a skill that creates a structured contract review summary with issues, fallback positions, and requested redlines.	policy-qa-from-knowledgebase Create a skill that looks up and summarizes policy language from connected legal knowledge sources and cites the relevant sections.	legal-memo-standard Create a skill that drafts internal legal memos in a consistent format with the question, short answer, analysis, and recommendation.
HR	interview-kit-builder Create a skill that creates role scorecards, interview questions, and evaluation rubrics from a job scope.	job-post-from-requisition Create a skill that pulls role details from Workday or a similar system and drafts a job post plus an outreach blurb.	people-comms-style Create a skill that writes HR announcements in our standard tone with inclusive and compliance-friendly phrasing.
Management	weekly-status-multi-format Create a skill that turns raw team updates into three outputs: a team update, an executive summary, and a risk-and-asks note.	team-health-digest Create a skill that pulls signals from connected tools such as Jira, Sheets, and Slack to summarize team momentum, blockers, and current focus.	1on1-agenda-template Create a skill that generates consistent 1:1 agendas with coaching prompts, goals, and follow-up items.
Executives	exec-decision-brief Create a skill that converts messy inputs into a one-page decision brief with options, tradeoffs, and a recommendation.	exec-briefing-from-systems Create a skill that pulls cross-functional signals from connected sources to draft a daily or weekly executive briefing.	board-readout-style Create a skill that writes board-ready updates with crisp structure, metrics-first framing, and minimal jargon.